osTicket Web Hosting Information

osTicket is a lightweight feature packed support ticket tool written mainly using PHP scripting language.

osTicket web hosting seamlessly integrates all tickets created via email and web-based form with a simple web interface. Easily manage, organize and archive all your support requests. Your clients will also be able to view tickets status and history online.

• Supports aliases with Perl gateway
• Supports pop3 login with optional crontab.
• Uses Perl gateway, PHP backend, and MySQL database
• Handles unlimited emails
• Admin/Supporter/User panels
• Email Intervals to prevent autoresponder loops
• Max Allowed to limit maximum tickets user can have opened
• Filters to remove messages in replies
• Accept attachments and limit size

Administration Features:

• Completely delete tickets from database
• Create categories (departments)
• Create Representatives (Supporters)
• Define groups
• Edit or disable response messages
• Email alerts compatible with pagers
• and much more...

Supporter Features:

• View only tickets in departments you have access to
• Can not delete tickets

User Features:

• Login with email and any ticket # assigned to you
• View all tickets sent from that email
• and much more...

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